Reservations Terms & Conditions

Reservation Terms & Conditions

1. We, Raceway Trading Limited (company number 14384787) are pleased to allow you to reserve your spot for sporting events being televised at "F1 Arcade" venues in the United Kingdom (Reservations). By making a Reservation via Vivenu you are confirming to us that you have read and agree to the following terms and conditions.
2. You can find out all you need to know about the types of reservations that we are offering on our website and the Vivenu event page before you confirm your reservation. We will also confirm the key information to you in writing after you complete your order, either by email or on our website.

Deposits

3. The nominated payment card used to pay the deposit for your Reservation must be registered in the name and address of the individual making the Reservation. We reserve the right to refuse any Reservation from any person who fails to comply with this condition or to cancel any Reservation made in breach of this condition.
4. To prevent fraud and protect both you and us, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after you have made your reservation so we can verify it, and we will use this information solely for verification purposes. If we suspect fraud, we may cancel your Reservation.
5. We will confirm whether we have accepted your Reservation during the checkout process and will take your deposit at the point we accept your order. Sometimes we may have to reject a Reservation, for example, because there was a pricing error or because we cannot verify your age, as required as a condition of entry under paragraph 13 below. When this happens, we let you know as soon as possible and refund any sums that you have paid.
6. Each Reservation is non-transferable. Please make sure you check the details you enter during the checkout process because we may not be able to correct any errors and will not be responsible for any losses you may suffer if you enter incorrect information.

Discounts

7. From time to time we may offer promotions, deals or discounted offers, which are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a reservation is made.
8. In order to benefit from any discount, payment must be received in full for any order subject to any discount by the advertised deadline for the relevant discount.

Refunds and Cancellation

9. On very rare occasions, we may not be able to show the particular sporting event that you have made a reservation because, for example, we have to close the venue or we have to restrict entry. If cannot show the relevant game you will be entitled to receive a full refund of the deposit paid for the relevant Reservation. Please contact us here to discuss your options.
10. If you are no longer able to attend the relevant venue on the day of the game, we will refund you your deposit for your Reservation provided you request a refund no later than 48 hours prior to the start of the match. In order to request a refund, please contact us here (londonbookings@f1arcade.com or birminghambookings@f1arcade.com).
11. We won't provide you with a refund in the event that you are unable to, or chose not, to attend the venue on the day of your Reservation for except as set out in paragraph 9 and 10 of these terms and conditions.
12. If you breach these terms and conditions (and/or any terms referenced herein), we have the right, in our sole discretion and at any time, to cancel, revoke, or refuse all future transactions with you.

Entry Conditions

13. Reservations can only be made and used by individuals who are over the age of 18. We reserve the right to refuse entry to the venue to any person who appears to be under the age of 18. We will not refund the deposit paid by any individual who is refused entry in such circumstances.
14. Attendance at the venue on the day of your Reservation shall be subject to our general booking policy (found here) and any other terms and conditions that we provide to you in writing.
15. If the particular event has a stated start time, we can only guarantee entry into the venue if you arrive no later than 15 minutes after the official start time of the match. If you do arrive after that cut off we reserve the right to deny you entry to the relevant event if the venue is at capacity and/or give your assigned seat (if any) to someone else. We will not provide a refund to you in the event that we do deny you entry and/or give your assigned seat to someone else.
16. Unless you have reserved a table, you are not guaranteed a seat in the venue during your Reservation.
17. For the purposes of safety, security and/or checking compliance with these terms and conditions, you shall, if requested by any venue staff, co-operate and comply fully with the instructions and guidelines of such staff member (including by producing a valid Reservation and photographic proof of identity and proof of age). You may be requested to submit to a body check and/or a search of your possessions for the purposes of locating and removing any prohibited items, and any refusal you may result in refusal of admission to or eviction from all of our venues without refund or compensation.
18. We and/or any venue staff may refuse admission to or eject you from any of our venues or cancel your Reservation without refund or compensation if you (or any of your guests):
    1. are noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or are behaving, or considered by any venue staff likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
    2. bring or attempt to bring into any of our venues, possess or use within any of our venues or in the vicinity thereof any prohibited item including, without limitation: sound systems; glass bottles; drones; sky lanterns; laser pens; selfie sticks; unofficial high vis jackets; potential weapons of any kind; legal highs; illegal substances; fireworks; compressed gas containers; flares; air horns; smoke bombs; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that venue staff member considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at any of our venues; animals (other than guide dogs); any objects bearing trade marks or other kinds of promotional signs and messages (of whatever nature) which we believe are for promotional purposes;
    3. bring or attempt to bring into any of our venues, possess or use within any of our venues or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and you may be asked to show us a copy of any such authorisation upon entry to or whilst within any of our venues);
    4. whilst within any of our venues or the vicinity thereof, engage in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conduct any commercial activity whatsoever, or offer (either for free or for sale), sell or possess items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion and/or the discretion of any Event staff member);
    5. whilst within any of our venues or vicinity thereof or, where applicable, through social media channels engage in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigate violence, racism or xenophobia, behave in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, create or pose any threat to the life or safety of themselves or any other person(s), or harm any other person(s) in any way, or unreasonably obstruct the viewing of other spectators;
    6. whilst within any of our venues, enter or circulate in restricted access areas or other areas where you not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
    7. whilst within any of our venues, damage, interfere with or tamper with any property of any third party;
    8. whilst within any of our venues, smoke in any area where smoking is not permitted;
    9. are suspected of committing, or having committed, or being likely to commit, a criminal offence in or about any of our venues; and/or
    10. whilst within any of our venues or the vicinity thereof, fail to comply with instructions from us and/or any member of venue staff, or refuse a security search.
19. Save for official Formula One, team or driver merchandise and/or other Formula One related clothing, you shall not bring in, wear or display within the venue any sponsorship, promotional or other marketing materials.
20. We take the needs of attendees of our events who are disabled or who have other access requirements very seriously and encourage people of all abilities to attend our events. If you have access requirements for any event please register your requirements through londonbookings@f1arcade.com or birminghambookings@f1arcade.com and we will endeavour to assist.

Commercial Use

21. Except as expressly set out in these terms, it is an essential condition of the issuance of each and every Reservation and the right of admission to each of our venues that the Reservation must not be:
    1. used in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise);
    2. used to enhance the demand for any other goods or services; and/or
    3. transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Reservation; in each case without our prior written approval.
22. Any Reservation offered for sale, sold, transferred, used or disposed of in breach of these terms and conditions may be cancelled and any person seeking to use the Reservation may be refused admission to or be evicted from any of our venues without refund or compensation and may also be liable to legal action, even if the holder did not have prior notice of these terms and conditions or the fact that they were breaching these terms and conditions.

Limitation of Liability

23. We're not responsible for losses you suffer caused by us breaking this contract if it:
    1. Was not obvious that the loss would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable); or
    2. The loss was caused by an event outside our control; or
    3. Was something you could have avoided by taking reasonable action.
24. We only provide reservations for domestic and private use. You agree not to use any reservations for any commercial or business purposes. To the extent that you do use your reservation for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the reservation and all claims for loss of profit or indirect or consequential loss are wholly excluded.

Lost and Found

25. We take all reasonable precautions to maintain the security of the venues but you are responsible for your personal property brought to and into our venues. We are not responsible for any loss, theft or damage to your personal property items. As a courtesy only, and without assuming any legal duty or liability, a "Lost and Found" is operated at each of our venues, which is where you may drop off found items. If you do lose an item, you can also email a description of the item and the location it was lost/found to londonbookings@f1arcade.com or birminghambookings@f1arcade.com. After 90 (ninety) days, unclaimed lost and found items may be disposed of at our discretion.

General

26. These terms are governed by the laws of England and Wales and wherever you live you can bring claims against us in the courts of England and Wales.
27. We can transfer our contract with you, so that a different organisation is responsible for delivering the benefits of the Reservation to you. If we do this we'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
28. We may use your personal data as set out in our privacy notice (found here).
29. This contract is between Raceway Trading Limited and you. Nobody else can enforce it other than someone you told us you were buying the Reservation for and neither of us will need to ask anybody else to sign-off on ending or changing it.
30. If a court or other authority decides that some of these terms are unlawful, the rest of the terms and conditions will continue to apply.
31. We reserve the right to make changes to these terms and conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing our booking policy). A full copy of the latest version of the terms and conditions will be available here. Please make sure you check the latest version of these terms and conditions before completing any purchase of Reservations.

Last Updated: August 2026