FAQs and Support
HOW CAN WE HELP YOU?
VENUE INFORMATION
F1 Arcade Boston is located in the Seaport District
87 Pier 4 Blvd.
Boston, MA
02210
F1 Arcade Washington, DC is located in DC's Union Market District
420 Penn St. NE
Washington, D.C.
20002
F1 Arcade Philadelphia is located in Center City District
1330 Chestnut St.
Philadelphia, PA
19107
F1 Arcade Denver is located in RiNo District
2734 Walnut St,
Denver, CO
80205
F1 Arcade Las Vegas is located in The Forum Shops at Caesars Palace
3500 Las Vegas Blvd S,
Las Vegas, NV
89109
F1 Arcade Atlanta is located in the West Midtown District
1115 Howell Mill Rd,
Atlanta, GA
30318
F1 Arcade Chicago is located in River North
1 W Grand Avenue
Chicago, IL
60610
Boston
MBTA
The nearest train station is South Station. It’s an 18- minute walk or 0.8 miles. From South Station, you can take the Silver Line outbound to the World Trade Center stop which is about a 6-minute walk or 0.3 miles to F1 Arcade.
Bus Access
4, 7, 92, SL1, SL2, SL3, SL4, SLW all stop near the Seaport District.
Seaport Ferry
Fan Pier is located along the Harbor walk between Harbor Shore Dr. and Marina Park Dr. It is a 7-minute walk or 0.3 miles to F1 Arcade.
Blue Bike Stations
Blue Bike stations surrounding the arcade:
Pier 4 Blvd at Autumn Ln, Boston, MA 02210
Seaport Square - Seaport Blvd at Northern Ave, Boston, MA 02210
Watermark Seaport - Boston Wharf Rd at Seaport Blvd, Boston, MA 02210
Washington D.C
Metro Access
Take the Red Line to the NoMA-Gallaudet U stop. Turn right onto 2nd St NE. Turn right on Florida Avenue NE. Turn Left on 4th Street NE or 5th Street NE the turn right onto Penn St NE.
Bus Access
Union Market District is accessible by the U St-Garfield Metrobus lines (90, 92 and 93). Bus stops are located on the north and south side of the 400 block of Florida Avenue NE with service to Adams Morgan going west and Anacostia heading south.
Capital Bikeshare
There are three (3) Capital Bikeshare stations within Union Market District (on 6th Street NE across from The Market, on 5th Street NE & Florida Ave NE, on Florida Ave NE & 4th Street NE). There is an additional Capitol Bikeshare station near Gallaudet University at 8th Street NE and Florida Ave NE.
Philadelphia
SEPTA Regional Rail
The Jefferson Station is approximately a 5-minute walk from the venue, providing access to multiple regional rail lines.
SEPTA Subway
The 13th Street Station, serving the Market-Frankford Line, is a short walk away, connecting riders to various parts of the city.
Bus Access
Numerous SEPTA bus routes, including routes 21 and 42, have stops along Chestnut Street, providing convenient access to the venue.
Indego Bike Share
Indego, has several docking stations near Chestnut Street, offering a convenient option for cyclists.
Denver
Train Access
The nearest A-Line stations are 38th and Blake, 27th & Welton and 30th & Downing Station.
If you’re travelling from the airport, A-Line light rail brings you downtown with stops in the RiNo District.
Bus Access
There are RTD buses with stops at 38th and 31st in RiNo District and the below routes provide the best access to the RiNo District.
Route 44 - Larimer, Lawrence
Route 48 - Broadway, Brighton, 31st
Route 12 - 38th, Downing, Washington
Bike
There are 2-way bike lanes on Blake and Larimer as well as access to the RiNo District via the South Platte River Bike Path with exits on 29th, 31st and 38th Streets.
Las Vegas
By Foot
From Las Vegas Blvd
We are located at the Forum Shops at Caesars Palace with the main entrance located just off Las Vegas Blvd, in the upper valet, next to Joe's Seafood.
From Forum Shops Main Entrance
Enter the Forum Shops on street level off Las Vegas Blvd
F1 Arcade is located to your left, next door to Joe's Seafood. You can enter on street level, or take the escalators to the 3rd floor.
From inside Caesars Palace Hotel & Casino
This entrance typically closes at 10pm daily.
Follow the overhead signs to " The Forum Shops"
Once inside The Forum Shops, follow the overhead signage to F1 Arcade towards Las Vegas Blvd Exit
You do not need to exit the building once you're inside the Forum Shops
You can access the venue from within the Forum Shops on either the ground floor next to Joe's Seafood, or take the escalators to the 3rd floor entrance
Ride Share
There are four designated pick-up and drop off locations at The Forum Shops.
The Forum Shops on Las Vegas Boulevard drop off is directly outside our entrance, accessed off the strip driving southbound.
By Car
The Forum Shops are located on the corner of Las Vegas Blvd. and Flamingo Rd. Adjacent to Caesars Palace. Take the I-15 to the Flamingo exit, turn left on Las Vegas Blvd. We are located at 3500 Las Vegas Blvd. Las Vegas, Nevada 89109
Bus Access
There are several buses that stop at or near Caesars Palace Hotel & Casino. The below buses provide the best access:
- 202
- CX
- DEUCE
- 119
Monorail
You can either get the LVM to Harrah's & The LINQ Monorail Station or Flamingo & Caesars Palace Monorail Station
Atlanta
MARTA
F1® Arcade Atlanta is easily accessible by MARTA. The closest stop is Howell Mill Rd NW @ 14th St NW, located just steps from our front entrance.
How to Get Here:
• Take any MARTA rail line to Midtown Station or North Avenue Station.
• From there, transfer to one of the following bus routes serving Howell
Mill Road: Routes 12, 14, 26, 37, or 94.
• Get off at Howell Mill Rd NW @ 14th St NW and walk approximately one minute to F1® Arcade.
Chicago
Train Access
The closest CTA train station is Grand Station on the Red Line, located on State Street. It is a short walk west to the venue.
Bus Access
Nearby CTA bus service includes routes along Grand Avenue (Route 65) and State Street (Route 36), with stops within a few blocks of the venue.
Boston
There are three parking garages close to F1 Arcade Boston:
Harbor Way Garage – 111 Autumn Lane, Boston MA
Seaport South Garage - 2 W Service Rd, Boston, MA
One Seaport Garage - 75 Sleeper St, Boston, MA
Washington DC
The MO Building offers first come, first serve parking. Generally, parking is free for the first 3 hours and $15 thereafter.
Additional parking options: Union Market Parking & Access
Philadelphia
The venue’s location in Center City means there are several nearby parking options.
Parking Garages
Several public parking garages are located within a few blocks of 1330 Chestnut Street, such as the LAZ Parking garage at 1327 Chestnut Street and the Parkway Corporation garage at 12th and Filbert Streets.
Street Parking
Limited metered street parking is available in the area, though availability can vary, especially during peak hours.
Denver
The below parking garages are closest to F1 Arcade Denver.
Coors Field Lot C - parking available on non-game days (6am-12am). 4 minute walk from the venue.
Metropolis Car Park - located at 2631 Larimer Street. 3 minute walk from the venue.
Las Vegas
The best parking is Caesars Palace parking or Valet parking at The Forum Shops.
0-24 Hours: $25
Over 24 hrs: $25
Hotel Lodger: $20
Locals: First 3 hours are Free with valid NV D.L. - Not valid for event/holiday parking
For The Forum Shops Valet on Las Vegas Boulevard:
We are located in the upper valet directly off southbound Las Vegas Blvd, just north of the Caesars Palace Marquee Sign.
Valet parking is open from 10am-12am daily for $11 per car. No in/out privileges.
Rideshare drop-off and pick-up at Valet just outside our entrance.
Atlanta
Convenient parking is available at The Interlock garage, starting at $3 for the first hour and capped at $20 per day.
More information here.
Chicago
Parking Garages
There are multiple public parking garages within walking distance in the River North area, including garages along Grand Street, State Street, and surrounding side streets.
Street Parking
Street parking is limited and typically metered.
Boston
All opening hours can be found here, including our holiday hours and any special hours!
Washington DC
All opening hours can be found here, including our holiday hours and any special hours!
Philadelphia
All opening hours can be found here, including our holiday hours and any special hours!
Denver
All opening hours can be found here, including our holiday hours and any special hours!
Las Vegas
All opening hours can be found here, including our holiday hours and any special hours!
Atlanta
All opening hours can be found here, including our holiday hours and any special hours!
Chicago
All opening hours can be found here, including our holiday hours and any special hours!
Although we can’t let your pet in F1 Arcade, guide and assistance dogs are very welcome. Please let the team know if you need any assistance.
Boston
We do have a coat room available on a first come first served basis. Check-in with the reception team as the coat room fills up quickly on colder days.
In addition, you will find coat and bag hooks at the end of every table throughout the venue for your convenience. In the simulator areas, you will find drinks tables with designated space for bags, and hooks for coats.
Washington DC
Although we do not have a designated coat room, you will find coat and bag hooks at the end of every table around the venue for your convenience. In the simulator areas, you will find drinks tables with designated space for bags, and hooks for coats.
Philadelphia
We do have a coat room available on a first come first served basis. Check-in with the reception team as the coat room fills up quickly on colder days.
In addition, you will find coat and bag hooks at the end of every table throughout the venue for your convenience. In the simulator areas, you will find drinks tables with designated space for bags, and hooks for coats.
Denver
Although we do not have a designated coat room, you will find coat and bag hooks at the end of every table around the venue for your convenience. In the simulator areas, you will find drinks tables with designated space for bags, and hooks for coats.
Las Vegas
Although we do not have a designated coat room, you will find coat and bag hooks at the end of every table around the venue for your convenience. In the simulator areas, you will find drinks tables with designated space for bags, and hooks for coats.
Chicago
We do have a coat room available on a first come first served basis. Check-in with the reception team as the coat room fills up quickly on colder days.
In addition, you will find coat and bag hooks at the end of every table throughout the venue for your convenience. In the simulator areas, you will find drinks tables with designated space for bags, and hooks for coats.
There is no dress code at F1 Arcade, except we ask you to leave costumes for Halloween. We welcome you to wear your F1 gear in support of your favorite driver or team!
Las Vegas
The above applies with the addition of no swimwear attire permitted in the venue.
BOOKINGS
We don’t want you to miss out on our state-of-the-art racing simulators so we strongly recommend booking in advance. However, we do have a limited number of racing sessions available for walk-ins each day, but these are allocated on a first come, first serve basis and do fill up quickly in busy times.
Check-in time is 15 minutes before your booking start time. Please do arrive at your check in time to make sure you get your full racing duration. If you are running late, please let us know as soon as possible, although we can't guarantee availability, it may be possible to amend your start time. Why not come early and enjoy some pre-race food or drinks in our Octane bar?
If you would like to change or cancel your booking, the fastest way to get help is to respond to your confirmation email. Alternatively, you can contact bostonbookings@f1arcade.com, dc.bookings@f1arcade.com, philly.bookings@f1arcade.com, denver.bookings@f1arcade.com, vegas.bookings@f1arcade.com, atlanta.bookings@f1arcade.com or chicago.bookings@F1arcade.com.
Please include your full name, booking reference & contact number with any amendments you would like to make.
Please remember we are unable to make changes or cancel bookings within 48 hours, or 14 days for events.
If you need to cancel your booking more than 48 hours before your arrival, we can transfer the money paid to a new date or provide a refund on request.
If a cancellation is made within 48 hours of the booking date, all monies paid for your race session will be forfeited. Any cancellations or reductions within 48 hours are non-refundable and non-transferable.
If the number of players in your group has reduced from what was originally booked and paid for, within 48 hours of your booking date, your group will still receive the number of races originally booked. No refunds or transfers are available within 48 hours of your booking.
If you are booked in for a private event, please contact bostonbookings@f1arcade.com, dc.bookings@f1arcade.com, philly.bookings@f1arcade.com, denver.bookings@f1arcade.com, vegas.bookings@f1arcade.com or atlanta.bookings@f1arcade.com to discuss your options.
Racing pricing varies depending on date and time. For exact pricing and availability for your location, please visit our Booking Page.
Certainly! We have a fantastic range of semi-private and events spaces to suit any group size.
For more information on any of the private or large group booking areas, please contact our specialist events team.
Perfect for awards ceremonies, training days or team meetings.
Food & drinks packages available for breakfast and lunch including our full package offering both.
Host your meetings in The Briefing Room, our dedicated private events space, available mornings through to early afternoon.
We ensure that your meetings are complemented by an exceptional service including an 85” presentation screen and private AV. The seating is a casual dining layout, with a mixture of lounge and high tables, rather than cabaret or theatre-style seating.
This is great for informal presentations and networking.
Of course! We show practice sessions, Qualifying, and the Grand Prix. We also show sprint shootouts and sprint races.
For practice, sprint and qualifying sessions, you do not require a ticket so simply come along and watch the action unfold on our big screens.
Every Grand Prix will be shown during our ticketed Watch Party events. For tickets and information visit our Watch Party page.
Live commentary will be available for Qualifying and Grand Prix, with subtitles for Practice.
F1 will always take priority but we'll show major sporting events in the calendar where possible.
Absolutely - there are plenty of ways to enjoy our venue! Whether you’re seeking a beverage at our dazzling champagne cocktail bar, or craving a dish from our exquisite menu, there’s something here for everyone. Our food and drink menus have been crafted to be just as unforgettable as the racing!
We are more than happy for you to bring in weighted balloons and table decorations however we ask that you don't bring anything to put on the walls.
Las Vegas
No mylar or metallic balloons are permitted.
Racing at F1 Arcade is a social experience first and foremost and designed to introduce the thrills of F1 sim racing to everyone. As such, solo racing is not available to book online.
We do hold back walk-in slots every day, so if you did want to drop in, enquire with the in-venue team for the next available slot.
GIFTING
Yes we sell e-gift cards as the perfect gift of racing.
You can also buy a gift card in any of our venues!
All gift cards can be used in any of our venues for food, drinks, and racing.
To redeem a gift card, please visit our Redeem Gift page.
To purchase an F1 Arcade Gift Card, follow the link below and select your chosen value.
Currently, we only offer e-gift cards which will be delivered by email.
Whether you're looking to race, eat or drink; your Gift Card can be used for all of it so make sure you make the most of every Cent.
You can walk into any of our venues and use your Gift Card, or you can prebook with our team at bostonbookings@f1arcade.com, dc.bookings@f1arcade.com, philly.bookings@f1arcade.com, denver.bookings@f1arcade.com, vegas.bookings@f1arcade.com or atlanta.bookings@f1arcade.com.
This varies from state to state, but your Gift Card will last for 7 years after purchase as standard.
Unfortunately, Gift Cards cannot be redeemed for use to book a Watch Party.
RACING EXPERIENCE
You eat, you drink, you race and earn rewards. Here are our top tips for how to make the most of your experience.
If you have a booking we ask that you turn up 15 min before your reservation so we can explain how it all works and show you to your sim.
You race in a full-motion simulators and choose what skill level so don’t worry if you have never done it. Before, during or after you can choose incredible food items and seriously good drinks. Stick around after your booking, join us in the bar and enjoy the evening while DJs pump up the volume.
Find out about our race modes here
Team Racing (for 4+ people) is the ideal race mode to give you the ultimate F1 Arcade experience. Your group will be randomly allocated into teams where you will then compete against each other to see who comes out on top. Best of all, we’ve designed this to be just as appealing to first-timers as seasoned pros. Our bespoke points system and five skill levels get you out on track and competing on a level playing field. Each team has its own simulator so there’s plenty of time to eat, drink, and cheer on your teammates around the track.
For example, in a 12-person booking, you will be split into 4 teams and allocated 1 racing sim per team, so there will be 4 sims in play.
Find out about our race modes here.
Head-to-Head (for up to 3 people) gives you a shorter and more intense driving experience. When it’s just you and a couple of friends, you can jump into your own sim, 3 races against each other back-to-back, then head to the bar to order yourself a well-earned drink!
The whole session lasts for 30 minutes, which includes induction, three back to back races with quick breaks in between plus the summary of results at the end.
The breaks between each race are quick pit stops, so make sure you fuel up at our bar before or after your session.
A group of more than 3 guests will be split into teams. A team is the people allotted to a racing sim, representing an F1 constructor, e.g. Mercedes, Haas, Alpine, etc - So, if 16 of you showed up, you would be put into 6 teams of four people each, with each sim getting their own sim against the other teams.
Your booking duration will depend on the game mode you’ve booked and the size of your group.
Team Racing is our longer, more social experience and a booking time will range from 1 hour to 1 hour 30 minutes depending on the size of your group.
Head to Head will last approximately 30 minutes and is a more intense session for smaller groups.
F1 Arcade is designed for all different abilities with 5 levels available. As you set up the game, you’ll select your difficulty level choosing from Rookie, Casual, Semi Pro, Pro or Elite. This ensures everyone can race together, regardless of skill level.
Find out more about our skill levels.
We recommend starting on Rookie or Casual if you haven't raced before but you can choose a different skill level each race so if you want to go up or down a level, you can.
Don’t worry, you’ll only ever race against those in your booking party.
If you’re a large group, we set you up as teams.
You get more racing time when you are a group and it’s more fun.
You get mixed up as a team, so you compete against each other and there’s a team winner.
You get loads of points for different actions, so everyone is contributing.
This is Social Gaming. So as a larger group you’ll be allocated an event space with a number of sims to race, eat, drink, and socialize.
When split into Teams, you will still get to race in a sim against other teams in your group, the same amount of (approx) four-minute races as the Head-to Head racing, it’s just a much longer booking so everyone has time to race - you’ll alternate with your teammates, race as a team and (hopefully) win as a team.
It is possible. But bear in mind, this game has been designed with you in mind!
When we say that F1 Arcade is Racing for All – by ‘All’ we mean those of you who don’t think they want to race and those of you who are not confident in your racing ability. That’s why we built a whole new game – one that’s super fun and can be enjoyed by newcomers just as much as racing and gaming fans... zero embarrassment factor!
We built this to be accessible for all, and four-minute race in a full motion sim is an intense and thrilling experience, more than enough for almost everyone.
If you are seasoned existing sim racer or race gamer, and you really want a longer session, check out our Head-to-Head game mode for smaller groups and you can select 5 races for 6 minute each.
Each race will be a random track so you can experience a number of iconic F1 tracks, from Suzuka to Silverstone, and test your skills!
There are very short breaks, 1-2mins, in between races for Head to Head bookings.
For Team Racing, you will each take it in turns to race so there is plenty of time between races.
It isn't the official F1 game but our in-house tech team have developed a personalised experience leveraging racing simulation platform rFactor2.
Your lap times and stats will be displayed on screen after you finish your race so you can see how you did but at the moment you cannot download or access these after you leave.
At the moment, we only have 2 race modes, Head to Head and Team Racing but we are in the process of developing our next race mode... coming soon.
The Arcade Hub is the centre of our universe, and it is where you can access your Arcadian balance, find the latest news, access exclusive content and enter prize draws to win huge prizes.
All drivers require an Arcade Hub profile to race.
Arcadians are our in-venue credit system/currency and can be earned when you race in-venue.
FOOD & DRINK
Before you order your food and drinks, please speak to our team if you have any allergies or intolerances. It is also important to list any dietary requirements on your booking.
Despite efforts to prevent cross-contamination, we do use allergens in our kitchen and any of our dishes may contain traces of allergens.
We’d love you to join us for food and drink at the bar! There is no need to book a table, simply come along at a time that suits you. We can’t always guarantee a table at super busy times however we have plenty of space to accommodate those who wish to enjoy our venue without racing!
Just to note, you are not permitted to bring in your own food and drink into the venue. If you have any specific allergies/dietary requirements we will do our best to cater to them.
You can make a table reservation for our Las Vegas venue here.
Yes, we have a great range of gluten free, vegan and vegetarian options on our menu. Take a look at our menus.
We will try to accommodate dietary requirements where possible, please contact the team to discuss.
We take our menus seriously and use the best high-quality ingredients. Nothing gets on our menu unless everyone in the team loves it and everything is made fresh in our open kitchens.
There is a range of options, individual mains, perfect sharers and
lighter bites.
This is not arcade food – we pride ourselves on our premium selection that will leave you craving more.
Food Packages can be booked in advance to take the stress out of
planning and we have Gluten free, vegan and vegetarian options so everybody is
catered for.
We have one of the biggest lists of bubbles, so every moment feels like a celebration.
We take cocktails seriously with over 200 different top-quality spirits available, we'll be sure to shake up your event.
We don’t just offer standard spirits; we find unique brands to push flavor boundaries. Premium vintage Champagne cocktails and reimagined classic cocktails make you feel like you are a VIP.
We do! Take a look at our options here.
Yes we do! Take a look at our Kid's Menu.
Not always, but for large groups we would certainly recommend a pre-order to ensure the smooth running of your event. There may be certain times during the week where pre-orders are required to secure a booking.
We have a $20 outside dessert fee for any outside desserts brought into the venue.
As a company policy the dessert needs to come from an outside reputable vendor and cannot be home made.
The fee does not apply to booked events through the sales team.
AGE & HEALTH RESTRICTIONS
We welcome all ages until 7pm in Atlanta, and 9pm in all other venues. Drivers must be at least 7 years old to race on the simulators.
After these times, our venues have a strict 21+ age policy with valid ID.
Children under the age of 14 need to be supervised by an adult at all times. With a ratio of one adult to every four children.
The game is suitable for children as we have five different difficulty levels suitable for all players. If needed, we have F1® Arcade booster seats ready and waiting, and the steering wheel paddles can be used to accelerate and brake. Ask our in-venue team for more information on arrival.
Yes we have high chairs and allow babies until 7pm in Atlanta and 9pm in all our other venues as per our 21+ age policy.
Although the simulators do not accommodate wheelchairs, each simulator has paddles that can be used for accelerating and braking for any guests who may have issues reaching or operating pedals. For any accessibility questions feel free to get in touch support@f1arcade.com.
Boston
We have elevator venue access and ADA restroom facilities.
Denver
We are ADA compliant with accessible restroom facilities and ramp access.
Las Vegas
We have elevator venue access and ADA restroom facilities.
The racing simulators are designed to simulate a motorsport driving experience using professional grade components that provide full motion movement of the simulator body.
You should avoid racing in our simulators if you have any of the following:
High blood pressure
Heart condition
Undergone recent surgery
Back or neck conditions (or a history of such conditions)
Motion sickness
Pregnancy
If you have been diagnosed with or think you might suffer from epilepsy, please refrain from using the simulators.
As part of the activity and at times throughout the venue, there may be flashing lights, images and videos, which may not be suitable for guests with epilepsy or photosensitivity.
Sadly not! Due to the haptic motion system as you take on the twists and turns of the track, the simulator is not recommended for guests who are pregnant.
We do not have any height or weight restrictions.
However, your comfort in the simulator is important to us, so if you have any concerns, please get in touch with support@f1arcade.com.
There is an emergency stop button below the motion rig.
Driver profiles will be added soon to further customize simulator experience.
To use simulator in play with no motion, the tech team will work to
accommodate a guests needs.
Get in touch
Whether it’s a question, a request, some praise or a concern, we’ll get back to you as soon as we can.